Frequently Asked Questions

Order & Shipping Related

Do you provide Cash on Delivery (COD)?

Yes, we provide COD through renowned courier services only in Pakistan.
Please Note: Less than 100 Rs order does not proceed on COD.

How long does it take to get my package?

It depends on which shipping method you use. It takes a few hours to 5 days depending on your address and the shipping method you use. See detail on the checkout page for available
shipping methods. (NOTE: Delivery Time may change in abnormal situations in-country including but not limited to national emergencies etc)

Do I need an account to place orders?

Yes, you need an account to place orders.

How you can create an account on www.varietyhouse.com

• Click here to visit the user account registration link. Or Visit this given link: https://varietyhouse.com.pk/my-account/
• Fill in the required* details.

What is the Order Delivery time?

• Cash On Delivery
  2 to 3 working days are required to deliver your order in cash on delivery
  Delivery charges 250RS for 0 to1KG

• Advance payment
  1 to 3 working days are required to deliver your order Advance payment.
  Delivery charges 400 – 4000 RS for 1 – 10 KG

• Self Pickup
  Your order will be packed in the warehouse and delivered to the delivery point from where you can receive the package by yourself and pay for that. It takes a minimum of 1 hour to 2 hours to ready your order as per workload.

Note:

More than 1kg Order Weight will be updated to you on Call or SMS or Whatsapp.
With Respect to whether and Country or your city situation or holiday, your order Delivery might be late.

What are your account numbers for advance payment for product order transactions?

MEEZAN BANK ACCOUNT

Easy Paisa, Jazz Cash, and mobicash have many limitations which waste too much time and money.
That’s why we don’t accept payment from these channels.

Price Related

Are prices on the website inclusive of taxes?

No, Prices on the website are not inclusive of any kind of taxes. Please contact me through email to find prices inclusive of taxes.

Are prices on the website final in all aspects?

Most prices on the website are updated and final but they may change due to many factors including but not limited to market availability, import problems, etc. So we are better to
communicate to the order department in case of any question related to updated prices.

Order Tracking Related

How do I track my order?

After order confirmation through the phone call, you will receive the invoice through email which contains the tracking number Go to the respective Courier website and track your order OR call to respective courier company helpline. You can also see the tracking number in the invoice available in My Account -> Orders on the website.

How to track orders if sent by TCS courier company?

TCS Courier helpline 021-111-123-456

Track your TCS order online. Visit this link: https://www.tcsexpress.com/tracking

tracking number starts with 77 (for the TCS website only)
Example. 774286711593

Working time and Pickup Location Related

What are the Working times of www.varietyhouse.com.pk?

Mon-Sat 11 Am to evening 8 PM.
Friday 1 Pm to 2 PM namaz brake
Sunday off

What is your store location?
Variety House Sheikh Rehmat
Market, 16-A Hall Road
Lahore, Pakistan

Policy Related

What is your return policy?

Please click here to know about the return policy.

What is your user’s privacy policy?

Please click here to know about the user’s privacy policy.

What are the terms and conditions for users to use this website?

Please click here to know about the terms and conditions to use the www.varietyhouse.com.pk website.

How you can cancel your order:

After placing an order on the website you will receive an order department number you can send us WhatsApp on that number for order cancellation and you can also contact on our helpline number for order cancellation.

Asia cargo:

When we ship the customer parcel through Asia Cargo?
We only ship through Asia cargo when orders are in large volume or high weight.
Asia cargo only Provides services within Punjab province (not in other provinces) in Specific Cities.